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She lifted me up when I needed it most

Posted By Asf

"She lifted me up when I needed it most"

About: Ayrshire Central Hospital / Maternity care Crosshouse Hospital / Maternity care

(as a service user),

As a first time mum I was totally overwhelmed after having my baby boy. Adding to this both me and my baby had to stay in hospital for 10 days after he was born, with my baby having a stay in special care. 

I was feeling particularly down one day and one of the domestic assistants came in to clean my room. She spoke so kindly to me and told me I was doing a good job. Her kind words and bright and friendly nature really lifted my mood. It's amazing how the small act of kindness of someone who wasn't actually in a patient care role really made me feel better. I think it's really important that people are recognised for doing a good job and are told when they make a difference. I'm sure the ladies name was Kate. Thank you Kate for lifting me up when I needed it the most.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 19/07/2018 at 11:07
Published on Care Opinion at 11:32

picture of Eunice Goodwin

Dear Asf,

Congratulations on the birth of your baby. You would not have been expecting for both of you having to stay in for the 10 days; it must have been difficult. Although, when I gave birth, staying in hospital for a week was commonplace - NO, I am not saying I am old!

Like you, I agree entirely how important it is to recognise when people do a good job and have made a difference. Sharing this on Care Opinion is an ideal way to show your appreciation, so thank you for taking the time to do so. I will pass this on to the team and Kate so they can appreciate the impact of her kindness.

Thank you for taking time to share this on care opinion.

I hope you are getting enough sleep,

best wishes,

Eunice

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