This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Appalling

Story from nhs.uk

"Appalling"

I have been at Asket House for exactly 8 weeks today. I came from the Becklin Centre where it was decided that a referral to Asket House would be beneficial for me as I was told that they could provide psychological input. I have been admitted to an acute ward several times and it was felt that psychology would be useful for me to build up skills to stop this. This had been said for a number of years. I have so far not even seen a psychologist and the psychology formulation meeting that is supposed to happen at 4-6 weeks (too long anyway in my opinion) only happened yesterday! I have no idea when I will be starting therapy and have lost all faith in the staff around me, something I was told would happen 2 months ago, down the line is still yet to happen!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leeds and York NHS Partnership NHS Foundation Trust 5 years ago
Leeds and York NHS Partnership NHS Foundation Trust

Submitted on 20/07/2018 at 12:24
Published on Care Opinion at 14:24

Thank you for sharing your comments with us. We aspire to provide outstanding services so your feedback is very important to us as it will help us to learn and improve. We’re going to follow this up with the team involved and we’ll be back in touch on this forum within 10 working days.

Response from Linda Rose, Head of Nursing and Patient Experience, Nursing Professions and Quality, Leeds and York Partnership NHS Trust 5 years ago
Linda Rose
Head of Nursing and Patient Experience, Nursing Professions and Quality,
Leeds and York Partnership NHS Trust

Submitted on 14/08/2018 at 11:54
Published on Care Opinion at 13:34

picture of Linda Rose

Thank you for taking the time to share with us your experience of the service.

We know that positive therapeutic relationships are a really important part of supporting people to recover so I was really disappointed to hear that you have lost faith in the staff working with you and that you feel like you have had to wait too long for psychological input.

I have shared your feedback with the Operational manager and the Clinical Team Manager.

The teams really value working with individuals to meet their needs and are sorry that you feel yours were left unmet.

It's difficult to accurately respond without more detail but I would encourage you to meet with the staff you feel most comfortable with to discuss this further and to explore some of the issues in more detail. I know that some of the systems can be a little complex at times but we are happy to be transparent about the detail and you should certainly be involved in writing your own care plan with your team to ensure that you get the best care available to you.

I hope this helps in some way and that you can talk to the team. If you don't feel able to do this please contact our complaints team by email complaints.lypft@nhs.net

With kind regards,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k