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Care Opinion

access to services

Posted By Trish444

"access to services"

About: University Hospital Monklands / Day Surgery

(as the patient),

I recently had an appointment to visit a consultant to discuss my MS  solutions . i have PPMS however still drive my family work in different cities and my friends don't drive. I duly arrived at hospital to discover there was no parking bays within easy access of the building i still drive but my walking is limited to having PPMS i requested a phone consultation to be told this wasn't done as they physically need to see me. Since i know this doesn't require a physical why not save me stress and the NHS money by using a phone rather than traveling to a hospital i cannot access , if you sent an ambulance service this would cost money and i may have the situation that i require to visit a toilet urgently again due to my PPMS

Transport

Transport

Appointments

Appointments

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Responses

Response from Nichola Summers, Deputy Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 5 years ago
Nichola Summers
Deputy Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 20/07/2018 at 14:39
Published on Care Opinion at 15:28

picture of Nichola Summers

Dear Trish444

I am very sorry that you found it so difficult to access our services, and I can imagine that the events of that day were quite stressful for you.

We do have a significant number of disabled parking spaces across the site, because we recognise the importance of this for both patients and visitors to the hospital. However, sadly we can't absolutely guarantee that one is available for those who may require it on any given day.

In terms of whether your appointment could be carried out by telephone or not, that would be a decision made by the clinical member of staff who had arranged to see you.

If you would like us to look into this possibility further for you, we would be happy to explore it. To do so, please contact the hospital switchboard on 01236 748748 and ask for Patient Affairs.

Again, please accept our apologies for any distress this situation has caused.

With best wishes

Nichola

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Update posted by Trish444 (the patient)

I made contact and was advised to write to email access to services and this could take up to 20 days. Since I have already requested that my MP deal with this - he either didn't send the right information or the issues and solution was not addressed by NHS complaints team. Their answer was there is lots of parking spaces. Now feel I have a solution that they are not willing to address and that I am hitting my head against a brick wall

Response from Nichola Summers, Deputy Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 5 years ago
Nichola Summers
Deputy Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 26/07/2018 at 17:49
Published on Care Opinion at 22:01

picture of Nichola Summers

Dear Trish444

I am sorry to hear that you feel you are not being heard. I did ask you to contact the NHS Lanarkshire Patient Affairs team because my understanding was that your previous complaint had been made to NHS Greater Glasgow and Clyde, which our team would have no knowledge of.

Please do make contact through the team to alow us to look into your query about the possibility of a telephone consultation. The 20 day timescale for response was only if we were dealing with a formal complaint. It is quite possible that we would be able to respond much sooner than this if it is a straightforward question.

With best wishes

Nichola

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