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Second visit.... second five star review

Story from nhs.uk

"Second visit.... second five star review"

About: Northern Care Alliance NHS Foundation Trust

I visited the pain clinic today.

From the receptionist to the clinician everyone couldn’t be more accommodating, professional, compassionate and caring.

I visited the spinal surgery clinic earlier in the year and left a five star review also.

I feel very reassured by the clinicians I have seen and feel that my health is their priority and that I was included in my care plan.

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Responses

Response from Northern Care Alliance NHS Foundation Trust 5 years ago
Northern Care Alliance NHS Foundation Trust

Submitted on 19/07/2018 at 09:19
Published on nhs.uk at 10:06

Dear Caroline

Thank you so much for taking the time to tell us about the good service that you're receiving from our team to help with your condition. You are indeed right, a pleasant manner, and being put at your ease is what the caring profession and our NHS is all about.

We will pass on your comments to the team who will be delighted to receive your feedback - please contact our PALS team on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday, so that they can pass this on for you.

Thank you!

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