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Never answer phones

Story from nhs.uk

"Never answer phones"

About: York Medical Group

Nearly impossible to get through to make an appointment. You have to ring on the day to get an urgent appointment (otherwise you have to wait a month) and it's impossible to get through. Constantly engaged and when it does ring no one picks up. This must put people off trying to book appointments, even when they really need one.

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Responses

Response from York Medical Group 4 years ago
York Medical Group

Submitted on 13/02/2020 at 15:29
Published on nhs.uk at 15:39

Thank you for your thoughts and due to the nature of comments section on NHS Choices means that we are not able to track and if you are satisfied with our response. We encourage you to contact one of our sites directly and please be assured that we will do our very best to address your issue. We would also encourage you to join our Patient Participation Group (details on our website) where our patients get an opportunity to raise concerns, areas of improvement and hold our management team to account.

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