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"Good treatment but delays unbearable"

About: Addenbrooke's Hospital / Rheumatology

When you actually get seen this clinic is really good , the doctors were great but getting any follow up is impossible

But first appointment was cancelled numerous times although still just about seen with 18 weeks

A check up was booked for 6 months later ,then cancelled at short notice and they then make you wait another 8 months , which means 14 months wait from one appointment to the next which really is not great and no guarantee even seen then as if cancelled again by the clinic for any reason this means a further 2nd 8 months so potentially 2 years or even longer between appointments so not really helpful when suffering chronic pain

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Responses

Response from Addenbrooke's Hospital 5 years ago
Addenbrooke's Hospital
Submitted on 25/07/2018 at 16:40
Published on nhs.uk at 18:06


Thank you for letting us know about your experiences in the rheumatology clinic. I am pleased that you had a good experience when you were seen, but sorry to learn about the waits. If you would like us to look into this further and respond to you directly, please contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk.

Once again, I am sorry that you had to wait so long when you are in pain.

Head of Patient Experience

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