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Care Opinion

Kindness, professionalism and compassion

Posted By Bambi 379

"Kindness, professionalism and compassion"

About: Musgrove Park Hospital / General surgery Musgrove Park Hospital / Ophthalmology

(as the patient),

Having availed myself many times over the years of Musgrove Park Hospital services, I have needed to attend twice this year for surgery on a detached retina, the second operation being in the last few weeks.

From the very moment I walked into Blake Ward on the second floor and being greeting with a warm welcome and a friendly smile by Jane the receptionist, I felt immediately at ease. Was ushered into an assessment room and again two young nurses, Sialon and Anna, both in D Bay, cheerfully asked me questions and quietly gave me my medications prior to my eye operation.

The morning progressed and then it was my turn to be treated! It was a joy to see Mr. Park the surgeon, for whom I have unlimited praise, and his team Jo (who had attended me previously), Shaun and Justin, the anaesthetists, they were smiling and made the whole experience a pleasant and reassuring one. As you may imagine, I enjoy the banter!

Returning to the side ward when I awoke I met Alana the Staff Nurse and Sharon HCA who attended me throughout her shift plying me with iced water (very hot day) and food later in the day to 'keep me going'.

Evening approached and the night shift team coped admirably  ...  named Page and Leona I believe... as they had to deal with an extra situation during the night as well as deal with all the patients. This again they did with a smile and incredible patience.

Each and every person is a credit to their profession .... and I so want them to know how grateful I am for their kindness and understanding ... it meant the world to me.

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Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 5 years ago
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust

Submitted on 19/07/2018 at 14:11
Published on Care Opinion at 14:51

Thanking you for such lovely words. I have forwarded your feedback email to all our staff in the hope they all read it and feel proud to be part of such a wonderful team on Blake ward.

Thank you for taking the time to provide such feedback it really gives the staff a positive boost when they hear feedback like this.

I hope you are continuing to recover well

Kind regards

Jane Wilkinson

Sister

Blake Ward

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Update posted by Bambi 379 (the patient)

Thank you Sister Jane.

I felt that putting it on the web rather than handwritten letters would mean many more people would see and appreciate my sentiments. The amazing staff deserve all the praise in the world ... when so many wish to complain, I much prefer to give `a pat on the back`. Thank you all.

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