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"Appointment turns to couple hours in recovery"

About: The Walton Centre NHS Foundation Trust / Neurology

Hi my daughter had an appointment in out patients today our appointment had finished when my daughter decided to nip toilet few minutes had passed when i heard a bang and thought oh no a vacant episode my daughter suffers epilepsy since she was 9 managed to get a lovely member of staff managed to get toilet door open and true enough my daughter was on the floor staff was called to assist but my daughter was out of it and was having small sizure 3 in toilet the staff was brilliant a group of theatre staff arrived with a trolley to get my daughter off the floor they took her to recovery room where two lovely ladies stayed with my daughter taking obs reassuring me offering me plenty of drinks and not wanting to leave her until the relavante team came to assess her and even when she was dicharged they made sure they took us down to reception to which we waited for our transport home i would like to thank each and every member of staff who helped me and my daughter today but especially these to lovely ladies who whent above and beyond thank you so much from the bottom of my heart xxx 09/7/18

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Responses

Response from The Walton Centre NHS Foundation Trust 5 years ago
The Walton Centre NHS Foundation Trust
Submitted on 10/07/2018 at 11:41
Published on nhs.uk at 16:06


This must have been a very distressing experience for you, so thank you so much for taking the time to share your feedback with us.

We are very proud of our staff and delighted to read about how well they looked after you and your daughter. We will share your feedback with our staff, but if there are any staff in particular you would like us to praise, you can pass on their details to our Patient Experience Team by email to patientexperienceteam@thewaltoncentre.nhs.uk

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