For the past 4 months I have had problems getting my repeat prescriptions. I ring the chemist to be told it has been ordered a few times but GP: has not issued it. Ring GP only to be told chemist as not ordered it. Again, ring the chemist to be told same thing. I rang surgery last month over this and spoke to a member of staff, after telling me it was the chemist at fault and me explaining I have spoken to them & they have asked for it on 3 separate occasions, the member of staff then informed me she would call me back, which never happened. My medication arrived through chemist delivery 2 days later.
Again, this month, I have had no medication for 5 days, rang chemist to be told GP have stated they will not deliver unless in blister packs. I have no letters or phone calls regarding this. Patient online access does not show my prescriptions so cannot use that and have no one to collect. I suffer severe anxiety and cannot get out most days, have no friends or family local to collect. I am basically left now with no medication and no way to order them. After trying for months to solve this problem, each time ending up in tears on the phone. How are housebound people meant to get repeat medication when nothing shows up online to order yourself and then not being able to collect? I am now looking to move to another surgery as this centre is causing my mental health to worsen.
"Left without medication"
About: Yew Tree Centre Yew Tree Centre Liverpool L14 4ED
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses