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"A and E doing their best.Thank you"

About: Worcestershire Royal Hospital / Accident and emergency

I visited with my mother with ? TIA/ stroke and received a much better response than would have been led to believe by the general poor public image of the service.

Yes, we had a wait but staff were clearly constantly having to reprioritise given the unremitting blue light arrivals and my mum had blood tests, EC G and brain scan and was regularly checked for comfort during the 6 hours she was there.

The hospital seems to me to be under significant pressure and to require clear and consistent leadership to obtain either the necessary resources or to reduce the geographical area served. Staff, as usual , were struggling to deliver excellent care in spite of trying circumstances. Thank you

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Responses

Response from Worcestershire Royal Hospital 5 years ago
Worcestershire Royal Hospital
Submitted on 17/07/2018 at 15:57
Published on nhs.uk at 16:06


Thank you for leaving us your feedback. We will share your kind and supportive comments with the responsible management team for A&E, so that they can be shared with the staff. If you require anything further you can contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733 - please quote the reference number 34065.

Regards,

Patient Experience Team

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