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"Day surgery - hysteroscopy and biopsy"

About: Royal Surrey County Hospital / General surgery

I was admitted to the day surgery unit today, (3rd July 2018) following a failed hysteroscopy last week. I had to come in as this needed to be done with a general anaesthetic.

The team that I saw last week in gynaecology was excellent, two nurses and a consultant. I was very nervous and worried about the pain of the procedure and they were all kindness itself. I was also very disappointed and upset at having to wait to find out if there was anything wrong, a nerve wracking experience for anyone, and again I was treated really sympathetically.

I received a follow up appointment by first class post for today, and two phone calls to confirm, together with a detailed letter and pamphlet about what to expect, all very helpful and not worrying like Googling!

Today I was dealt with so kindly and efficiently by every single member of staff I came in contact with, nothing was too much trouble. Although my operation was a quick one my experience was very positive and I particularly appreciate the reassurance from the consultant before I left to go home, that meant a huge amount to me and my family.

I also appreciated being in a same sex ward, this is so much better when you are feeling vulnerable, one less thing to worry about.

Everyone who works at the Royal Surrey, I would like you to know how much I appreciate you, you are all stars in my book. Thank you.

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Responses

Response from Royal Surrey County Hospital 5 years ago
Royal Surrey County Hospital
Submitted on 09/07/2018 at 12:34
Published on nhs.uk at 13:06


Thank you for taking the time to share your feedback with us.

We are delighted to read that you are pleased with the treatment and care you received at Royal Surrey and know the teams involved in your care will be most grateful to receive your feedback.

Your feedback will be passed along to the relevant managers to share with their teams.

Wishing you all the best,

Royal Surrey Communications Team

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