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Waiting times

Story from nhs.uk

"Waiting times"

About: Hospital Of St Cross / Accident and emergency

waiting times are ridiculous. No one is being called and patients are just gathering. It would be understandable if patients were called and there was a wait but no single patient is being called and everyone was having to just sit and wait with no explanation

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Responses

Response from Hospital Of St Cross 5 years ago
Hospital Of St Cross

Submitted on 10/07/2018 at 11:46
Published on nhs.uk at 15:06

Thank you for sharing your feedback on NHS Choices about the Rugby Urgent Care Centre at the Hospital of St Cross. I was very disappointed to hear about your experience, and would like to apologise, as this is not the standard of care that we aim to provide.

I will pass on your comments to the team that manages the centre so that they can look into the issues you have raised about waiting times and the amount of information given to patients. If you would like to discuss your care with someone, you can contact our Patient Advice and Liaison Service (PALS) team on feedback@uhcw.nhs.uk or on 0800 028 4203 so they can look into your concerns in more detail.

Thank you for taking the time to share your feedback, we appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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