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Looked after my physical and emotional needs

Posted By Gingertwis

"Looked after my physical and emotional needs"

About: Rochdale Infirmary / Maternity

(as the patient),

I have received excellent support and care regarding my mental health issues within the maternity setting at Oldham royal hospital in Greater Manchester.

My consultant organised a treatment pathway that looked after my physical needs regarding my twins and my emotional needs regarding my PTSD. I was allocated a mental health midwife and a patient experienced midwife who helped me through every step of the way.

Sam, my patient experience midwife, was there for me leading up to the birth, throughout the birth and afterwards. She was amazing. I could really relate to her, she was down to earth, honest, caring and kind. She really understood me. She took a genuine interest in me and my boys and in my opinion went over and above.  

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Responses

Response from Rochdale Infirmary 5 years ago
Rochdale Infirmary

Submitted on 14/08/2018 at 13:39
Published on nhs.uk at 14:06

Thank you for sharing such a personal experience.

It is so rewarding for Sam and the other staff involved in your care to know that you found their personalised approach in meeting your needs truly helpful.

The Maternity staff prides themselves on the care and experience it provides to their patients and families so were pleased to learn that your experience reflected this.

Your description of the care you received, and how the staff engaged with you, provides the organisation with added assurance that we are delivering patient centred care.

Your comments are welcomed and have been shared with Sam and her senior leadership team.

Regards,

Head of Patient Experience

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