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Recent emergency service

Posted By fletchcrik

"Recent emergency service"

About: South Central Ambulance Service NHS Foundation Trust / Emergency ambulance Stoke Mandeville Hospital / Trauma and orthopaedics Wycombe Hospital / Trauma and orthopaedics

(as a service user),

I had an unexpected complication with a partial knee replacement joint. I couldn’t move and had to call 999. The ambulance took 80 mins to get to me but I wasn’t in pain provided I didn’t move. The paramedics were great. They put my leg in a soft split and whisked me into A&E at Stoke Mandeville. After X-rays and a 4 hour delay they decided I needed to see an orthopaedic expert which happened the following morning. That evening I was transferred to Wycombe Hospital and operated on the following morning. After another overnight stay and a short physio session I was discharged with appropriate medication. All done and dusted in 4 days. Brilliant ! I cannot talk too highly of the care and attention I received. The paramedics, doctors, nurses and healthcare assistance wer all wonderful. Friendly, happy and very caring.

Thank goodness we have the NHS. It’s fantastic as far as I’m concerned.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 02/08/2018 at 13:34
Published on Care Opinion at 14:40

Dear patient

Thank you so much for your lovely words and for taking the time to share your experience when you attended A&E at Stoke Mandeville and then the Trauma and Orthopaedics Department at Wycombe Hospital.

It is so lovely to hear of how our staff worked well to provide you with a high level of kind, wonderful and compassionate care at what was a very difficult time for you.

It is reassuring to read that you received a wonderful service and that you are on the way to recovery.

We will ensure your words of 'thanks' are passed on to the members of staff, for recognition and further encouragement.

Kind regards

Patient Advice & Liaison Service

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