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Appointments

Story from nhs.uk

"Appointments"

About: The Deepings Practice

iAttempted to get antibiotic cream for a stye in my eye, first appointment was 2 weeks away unless closed as an emergency! living with a painful stye for the sake of 30 seconds of a GP time!

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Responses

Response from The Deepings Practice 5 years ago
The Deepings Practice

Submitted on 05/07/2018 at 15:03
Published on nhs.uk at 17:07

Thank you for your comments.

We always try to give you the best services possible but there may be times when you feel this has not happened.

We are sorry that you feel that our services in this instance did not meet your expectations.

We encourage patients to raise their comments or concerns directly with the practice in order that we have the opportunity to discuss the issues and hopefully resolve them to mutual satisfaction.

Constructive feedback helps us to review our systems and processes so that we are able to improve them.

We hope that next time you visit the practice you will have a more positive experience, should this not be the case then we recommend that you report your comments following our practice policy, details of which can be located at the following link to our practice website:

http://www.deepingspractice.co.uk/Comments_and_Complaints.php

Thank you.

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