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"A great team"

About: Forth Valley Royal Hospital / Dermatology

(as the patient),

I had to go to hospital this week for the removal of a growth on the back of my shoulder. The staff were called David and Maureen and they were both lovely and very thorough. They were pleasant, reassuring and professional too. I am a retired nurse so I may be a little more fussy than some (!) but they were absolutely lovely. As I was laid on my side and it was on my shoulder, I couldn't see anything but they were every reassuring and in fact I was hardly aware of what was happening because it was done so carefully. My friend came with me and requested to take a picture so he could show me and I thought that it was very nice of them to allow him to do so. Everything was done professionally with a lovely sense of humour here and there too.

I do feel that you mostly hear people complain about their treatment, but when staff are under such pressure these days it is important to say thank you. These staff really are a credit to their service and everything was just spot on.

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Responses

Response from David Miller, Staff Nurse - Minor Ops Practitioner, Day surgery, NHS Forth Valley 5 years ago
David Miller
Staff Nurse - Minor Ops Practitioner, Day surgery,
NHS Forth Valley
Submitted on 02/07/2018 at 12:23
Published on Care Opinion at 16:27


Thank you very much for sharing your experience with us. Both Maureen and I were delighted to hear that we were able to make an unpleasant procedure a little more tolerable. I hope everything is healing well and that your photograph looks good, framed on your mantelpiece.

Thanks again

David

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