What I liked
Staff in H4 in the Hope Building were wonderful, can't fault them would like to mention them all by name. They have a problem with lack of familiarisation in the new building due no fault of their own and are subject to some bad patient care regulations.
What could be improved
Major nightmare with the staff not being able to administer pain relief for two hours when I was in acute distress. This is totally unacceptable and a complaint has been placed with PALS, no feedback yet. Maybe fear of litigation is taking precedence over patient care but I blame the system not the staff.
What is the nonsense with a major lack of signs in the new building. Surely Balfour Beatty should not be dictating this vital requirement?
Why is reception right at the bottom of the entrance?
Why haven't all staff, in particular porters, been given familiarisation tours of the Hope Building? The poor guys had a real struggle to get from there to the CT scan unit although the trip was interesting and eventful this is embarrassing for them. Seems like the rush to get the place open has overtaken the need to let the staff be trained in routes.
"Staff wonderful bar regulations, Hope building..."
About: Salford Royal Salford Royal Salford M6 8HD
Posted via nhs.uk