"Services at Hairmyres Hospital"

About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Hairmyres / Pre Operative Assessment University Hospital Hairmyres Pre Operative Assessment G75 8RG University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5) University Hospital Hairmyres Trauma & Orthopaedics (Wards 1 & 5) G75 8RG

Posted by Taggo (as the patient), 5 years ago

Fall at home. Fractured hip. Very prompt ambulance service. X-ray confirmed fractured hip. Transferred to ward 5, surgery planned for next day.
Nursing staff very friendly, caring and concerned. Analgesia given. Orthopaedic surgeon visited the ward prior to surgery, and took time to find out what my lifestyle was and on that basis decided that a full hip replacement was required. I opted for a general anaesthetic, and after the operation the nursing staff were very caring and attentive despite being under great pressure. Analgesia was given regularly and care was outstanding. Next day Physio, up walking with a zimmer. Did well and next day issued with two sticks and discharged the next day. To sum up: skilled surgeon, caring nursing and ancillary staff = good recovery. After two weeks walking independently, feeling little pain, and the wound healed in a week. Couldn't have had better care in a private facility, therefore NHS is by far the better option.

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Responses

Gordon Bryan

Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 29/06/2018 at 08:07

Published on Care Opinion at 11:32

Dear Taggo,
Thank you for taking the time to share your story with us.
I am delighted to hear that you were happy with the care you received. I will share your comments with all of the staff as they will be pleased to hear that your experience was such a positive one.
We strive to achieve safe, person centered care at all times and it is always good to get feedback when things go well.
I wish you well on your journey to recovery.
Regards
Gordon

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Alan Martin

Patient Experience Manager, Corporate Affairs and Engagement,

Scottish Ambulance Service

Submitted on 09/07/2018 at 08:48

Published on Care Opinion at 11:17

Dear Taggo,
Thank you very much for taking the time to share your feedback on CareOpinion. I am glad to read that during such a stressful time you were treated so well and of course received a prompt response from the Ambulance Service. It is great to hear that our Partners in Hairmyres treated you so well also.
I hope you are on the road to a full recovery and I would like to wish you all the best.
kind Regards
Alan

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Update posted by Taggo (the patient) 5 years ago

I am very well on the road to recovery thank you. My only query is how to return the aids I received from Occupational and Physiotherapists. I don't need them any more and would like to know where to return them to. If anyone has a helpful answer I would be pleased to receive it. Thank you

Maureen Cochrane

Deputy Head of Physiotherapy & Paediatric Lead, Physiotherapy Services,

NHS Lanarkshire

Submitted on 09/07/2018 at 15:30

Published on Care Opinion at 17:17

Dear Taggo,
It's good to hear that you've had such a good recovery. Thank you for taking the time to feed back so positively. I'll pass on your comments to the physiotherapy staff at Hairmyres.
With regard to returning your equipment, you can contact and arrange this as follows:
South Lanarkshire can call EquipU 0845 270 2246 / 0141 2876300 North Lanarkshire can call Joint Equipment Stores 01698 274460

Kind regards, Maureen

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