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Efficiency of haematology result notification

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"Efficiency of haematology result notification"

About: University Hospital Of North Durham / Clinical haematology

I was given an appointment today in the middle of the working day to get my results from a blood test in haematology. The results were all negative and I spoke to the consultant for no more than 30 seconds before being discharged. Good news, but could this not have been dealt with over the phone or by letter? I would have understood if there had been anything to discuss, but there was really no need for this appointment. I am thinking both of NHS costs and my own working day, which was disrupted as a result.

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Responses

Response from University Hospital Of North Durham 5 years ago
University Hospital Of North Durham

Submitted on 24/07/2018 at 15:05
Published on nhs.uk at 17:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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