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"Dreadful service from seriously understaffed A..."

About: Airedale General Hospital / Accident and emergency

I was taken to airedale in the early hours of Sunday with breathing difficulties after a 90min wait for an ambulance. I was being triaged when another patient came in who started to vomit, although I was having blood taken I gave my permission for the single nurse to sort him out with a bowl. He continued to be ill so I suggested to the nurse I put my finger on my needle to hold it in place whilst she sort him out. She was very grateful.

I was then asked to wait to see a doctor and with no monitoring was left in a waiting room for nearly 3 hrs. On seeing a doc I was told I needed to be admitted. Then the wait for a bed began.......7 hrs. Once on a ward I was left with no drink from 18:30 to 07:00 although my charts were completed as drinks available. Also concerned about smartcard being left in computers when visitors on wards. All in all a nightmare, I would be very reluctant to go back to Airedale.A formal complaint will be following.

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Responses

Response from Airedale General Hospital 5 years ago
Airedale General Hospital
Submitted on 28/06/2018 at 09:52
Published on nhs.uk at 11:12


We are sorry to read that you have had such an unsatisfactory experience in our Emergency Department and on the ward. We would very much like the opportunity to discuss this with you further.

Please contact our Patient Advice and Liaison Service (PALS) on 01535 294019.

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