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"Access to contraceptive implant"

About: Lancaster Medical Practice

I asked to be fitted with a contraceptive implant at the end of last week. I was told by the extremely helpful and friendly receptionist that I would be put on a waiting list for this and would be contacted by the women's health team. When I rang early this week to chase this up I spoke to another extremely helpful receptionist, who told me that I was on the list, but could not give me any idea of when I would be called - whether it would take months, weeks or days. There is no phone number available for the women's health team, so it's possible that if I miss their call I won't be able to return it. In the meantime I have been prescribed the pill, an option I don't want to have to take, but have little choice at the moment.

This barrier to contraception is deeply worrying, and will be particularly problematic for younger or vulnerable women. I am shocked that this is the way this issue is administered.

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Responses

Response from Lancaster Medical Practice 5 years ago
Lancaster Medical Practice
Submitted on 26/06/2018 at 17:05
Published on nhs.uk at 18:06


Thank you for your feedback, which is always welcomed, whether positive or negative.

I am really sorry to hear that you are unhappy with the service provided by Lancaster Medical Practice , regarding women’s health appointments.

Please contact our Dalton Square site on 01524 842200 between 8.30 am and 4pm and ask to speak to Debs Buckley who will be able to arrange the appropriate appointment for you.

We are committed to providing a good service for our patients and once again please accept our apologies.

Kind regards.

Kim Hesketh

Patient Services Manager

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