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"The best in the area"

About: Queen Marys Hospital / Accident and emergency

I attended the urgent care unit at about 8am, the self service check in was easy and efficient and the reception staff were particularly friendly.

I was seen by a nurse very quickly and referred to a doctor, I must have had to wait for no more than 10 minutes before the doctor saw me and the care I received was exceptional in comparison to other services in the area I have had to attend.

I have had to attend other A&E and urgent care units in the area for an ongoing condition but This is the first time I have had to visit Queen Mary hospital for urgent care and this is the first time I have left feeling satisfied with the way I was treated and the care I received.

The medication I was prescribed is working wonders and I feel this is because the doctor I saw took the time to listen to me and understand exactly how I was feeling. The doctor then carried out a examination showing superb empathy towards me and then proceed to talk me through the causes of my condition and explained the treatment in a way I could understand and feel comfortable with.

I have nothing but praise for the nurse and doctor that I saw.

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Responses

Response from Queen Marys Hospital 3 years ago
Queen Marys Hospital
Submitted on 26/06/2018 at 08:31
Published on nhs.uk at 10:05


Thank you for taking the time to provide us with your valuable feedback.

I am glad to hear that you were satisfied with the service and treatment you received at Queen Mary's Urgent Care Centre.

I do hope your recovery continues and I will pass you kind comments onto the staff.

Best Wishes

Sue Hopkins

Senior Operations Manager

Bexley Unscheduled Care

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