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Rheumatology experience

Story from nhs.uk

"Rheumatology experience"

About: Russells Hall Hospital / Rheumatology

Very pleasant Reception staff and highly personable consultant, who was very empathetic, aimed to explain aspects clearly and concisely. I felt like a person on an equal basis with the consultant, not on a conveyor belt. She was happy to answer questions and was also open to alternative suggestions if appropriate.

The wait to get the first appointment ws disappointingly long, it was requested last May, but saw for first tests in February. The blood tests which I spent 2 hours queueing for, ended up getting lost and thus not reported - so I had to have done again mid- June, so still awaiting the complete story. Also it seemed that the first urine tests had gone missing for a short while. Those particular incidents did not fill me with confidence.

I felt more advice on self-help lifestyle changes and diet should be more pronounced in the hospital. It seems a little odd to me that the very foods especially such as gluten, potatoes are very freely available and condoned in the restaurant and very little fresh salad food. I have been twice recently and the emphasis on the offending foods is very high on the counter but they are also not good for a range of common illnesses. Can Russells Hall perhaps set the example of healthier eating so we don't have to visit in the first place?

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Responses

Response from Russells Hall Hospital 5 years ago
Russells Hall Hospital

Submitted on 27/06/2018 at 12:00
Published on nhs.uk on 28/06/2018 at 03:38

Thank you for taking the time to share your recent experience.

We are pleased to hear that the staff you saw were supportive and confirm that we have passed on your comments on to the relevant teams who will be thrilled to receive them.

We are sorry to learn that you waited a long time to receive your first appointment and that your test results were not available as they should have been.

If you would like your concerns to be looked into further, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on Freephone 0800 073 0510 or e-mail dgft.pals@nhs.net

We are sorry that you were disappointed with the food service in the restaurant. We take the nutrition of our patients, staff and visitors very seriously.

We are committed to providing a healthy menu to support a healthy lifestyle and aim to promote healthy food choices and provide an extensive variety of options to meet a wide range of dietary needs.

Examples of this include ensuring that all food that is provided for inpatients, offered at restaurant counters and available in vending facilities either meets or exceeds the guidelines set out by the Department of Health.

We do provide a wide range of food to cater for everyone and we do hold the soil award for fresh vegetables and salads are produce every day and red tractor British meat on our menus all food is produce fresh by our chef, there is no added salt to any of the food our soft drinks are all cquin compliant ,our sandwich range offer eat better range under 400 cal and choice of gluten,vegatarin ,vegan ,hala. We have also introduced a fruit and vegetable stall located at the main entrance to the Russells Hall Hospital which is very popular with both staff and visitors.

We’re looking to improve our service all the time and value our customers comment to make improvement we will take these comment and look to improve.

We would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience.

We have shared your feedback with the teams responsible.

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