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"CARDIOLOGY"

About: Royal Surrey County Hospital / Cardiology

Today I took my husband to his appointment in Cardiology. We waited while the consultant read his reports & then he said, why are you here? SORRY! You sent him an appointment. He asked about test results & I explained that he had various tests months ago but no one seemed to know where the results were. He sent someone to get them & low & behold there they were. Various doctors, a consultant & myself had been trying to find these over the last few months. He said there were no problems with the heart, now wouldn't it have been nice if someone had thought to tell us that months ago?

I pointed out to the consultant that it had been a big effort for my husband to keep the appointment as he is very unwell & has Dementia too.

I also told him that the previous appointment he had I cancelled as he was not well enough to attend, but the letter for this appointment said he had missed the last one & would be referred back to his GP if he did it again. What is the point of cancelling if it is not going to be recorded? He said that the system doesn't always work. So how many other patients are being told off for nothing?

So basically, everyone wasted their time today. Generally speaking I have nothing but praise for the NHS but today shows it needs cooperation between departments.

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Responses

Response from Royal Surrey County Hospital 5 years ago
Royal Surrey County Hospital
Submitted on 25/06/2018 at 11:42
Published on nhs.uk at 12:06


Thank you for your message.

We are sorry to read about your experience. Your comments have been forwarded to our Patient Advice and Liaison Service.

If you would like to contact our Patient Advice and Liaison Service direct, please do so via email rsc-tr.pals@nhs.net or call them 01483 402757.

We value all feedback so thank you for taking the time to let us know your thoughts.

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