Was triaged on arrival by pleasant nurse
Informed we would have a six hour wait even though only 2 more children awaiting treatment.
Told there were no doctors on the children's side as they had been sent next door as their doctors have rang in sick. Waited 4 hours in a communal waiting room that was strewn with toys all over floor, water and cups spilled on tables, chairs and floor and ?? a pair of black tights?? on table.
Very hard plastic seats that offered no comfort for the 4 hour wait with a child who wanted to sleep. Both staff sat chatting at nurses station about upcoming holiday until end of their shift. Never cleaned any of items away and said they would get domestics to come and clean up.
At shift change new nurses very nice, came and cleaned the room and tidied toys and spills. Apologised for wait and said new doctor would be on shift at 8am to review children
Nurse practitioner came and was lovely and saw my son quickly and offered good advice about condition
Just feel the waiting area and comfort of this for prolonged waiting time let this unit down
"Child admission to A& E"
About: Royal Blackburn Hospital / Accident and emergency Royal Blackburn Hospital Accident and emergency Blackburn BB2 3HH
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Royal Blackburn Hospital