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My Aunt's care has been exemplary

Story from nhs.uk

"My Aunt's care has been exemplary"

About: The James Cook University Hospital / Older people's healthcare

My elderly Aunt has been cared for at James Cook (latterly in Ward 11) for several weeks now.

She has been treated with such kindness and respect, it's more than just professionalism, it seems to me that the Medical and Social Work staff really CARE for the patients.

As my Aunt's representative, I have been kept fully informed as to her condition and treatment.

The hospital itself is clean and welcoming, with many facilities (Costa, M&S, dry cleaners etc).

Every facility I used was pristine, as was the ward.

My Aunt enjoyed the food and told me it was good.

It is so common to hear bad things about the NHS in the media - but I have to say that James Cook Hospital is excellent in every respect, and I would have absolutely no hesitation in recommending it to anybody else.

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Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 5 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust

Submitted on 06/07/2018 at 08:44
Published on Care Opinion at 13:32

Hello,

Thank you for taking the time to give us your feedback.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the relevant departments. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

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