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"Absolutely superb hospital a credit to the NHS"

About: Norfolk & Norwich University Hospital / Cardiology

Dear PALS Manager

I am writing to let you know how much I appreciate the outstanding service and care that your staff provided for me between 2/6/2018 to 5/6/2018 .Your staff were very attentive and helpful. I cannot commend enough all those NHS staff who worked so hard to ensure that my stay in hospital (a total of three and a half days ) was really stress-free and as relaxing as they could make it .From the moment I walked into your A+E department I was dealt with quickly and politely through the various department till the moment of my discharge. I would only compare this to the service offered by a private hospital .Your hospital and staff have given me confidence in our NHS and I was very lucky indeed to have been visiting your area and have such a excellent hospital to take care of my needs. I would be extremely grateful If the AMU unit ,Gunthorpe ward and Kilverstone ward could receive a copy of this letter to express my gratitude for the care they showed .

I will also be sending you a letter of thanks

Thank you all.

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Responses

Response from PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 22/06/2018 at 09:46
Published on Care Opinion at 10:02


Dear Patient

Thank you for your kind comments following your recent attendance at the hospital. I am pleased to read that staff were professional and you received excellent treatment. I will share your feedback with all staff involved in your care and senior staff in the hospital. Thank you for taking the time to write with your thanks and praise.

With kind regards

PALS Manager

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