"At what point do I say "enough is enough""

I'm a patient at Rampton Hospital on the Peaks. I had a visit recently.  My visitors were being processed at 9: 20 am but due to staff shortages were not on the ward to see me until 10: 25am which meant I missed out on a quarter of my visit I understand that staffing levels are poor however at what point do I say enough is enough when my visits are being affected due to lack of staff. You keep saying you're recruiting but that's not the issue, keeping staff seems to be the issue.