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"My sincere thanks to the Breast Care Unit"

About: Luton & Dunstable Hospital / Breast surgery

i attended this clinic for a recall from a routine mammogram.

I cannot praise highly enough the staff whose job it was to further investigate and diagnose my breast cancer on that day.

I was treated with respect and sensitivity. A biopsy was taken and an ultrasound given. The process was clearly explained at each stage.

I was given the fullest possible information by my superb consultant. A sympathetic and supportive specialist nurse then explained everything again very clearly and gave even more detail. Although it was not easy to hear I was assured of a positive outcome and how that would be achieved. My husband and I were shown kindness and understanding.

The results from my biopsy were phoned through a week later as promised.

The care and thoughtfulness I was given at a personally challenging time were of the highest standard and the staff at this clinic are a credit to the hospital and to the NHS at a time when the pressures are great.

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Responses

Response from Luton & Dunstable Hospital 5 years ago
Luton & Dunstable Hospital
Submitted on 03/08/2018 at 14:26
Published on nhs.uk at 15:06


Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

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