My finance was referred to Treliske by his dentist last October, and after some paperwork being lost and some preliminary appointments his surgery was finally scheduled a couple of weeks ago. It was cancelled just before he went into surgery, because it transpired that he should have been told to not take his regular medication the day before. He wasn't. He was promised that he would have the next available appointment and that he would be made a special priority. The appointment came, and for the second time we arrived at Treliske at 7.30am. He was checked in promptly, he was told that he was first on the list, but he wouldn't be seen immediately because there were children to be seen first. We sat in a waiting room for five and a half hours. Just after midday a student nurse told us that the surgeon had asked if he was ready and we confirmed that he was. Half an hour later a member of staff we hadn't seen before told us that the surgery had cancelled because there were too many people to be seen, and that he wound be given another appointment in two weeks' time. All of this caused an unacceptable amount of stress to someone with depression who had the added worry of not taking medication for another serious medical condition; and how can he have any faith in things working out next time after being told this time that he was a priority and that he was first on the list. What happened was completely unacceptable.
"This no no way to treat people"
About: Royal Cornwall Hospital (Treliske) Royal Cornwall Hospital (Treliske) Truro TR1 3LJ
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