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"2 yr old still waiting, even though was told..."

About: Leeds General Infirmary / Ear, Nose and Throat

My daughter after suffering with problems still waiiting for tonsilectomy adenoidectomy and grommits surgery. was reffered back in september wasnt seen by a specialist until april this year, been told her hearing is not great ehich is now massively affecting her speech. Not to mention she has had 2 burst eardrums since seen in past 3 month and constantly has smelly discharge from her ear. she refuses to eat and only has about 4-5 hours sleep a day she also suffers with sleep apnea and not one phone call at all. it is disgusting making a 2 yr old in this much pain and suffering and life impacting problems wait this long when she is classed as 'urgent' what a joke id happily go to a different hospital if it meant she would recieve this surfery quicker but not even given the option no contact at all but constant trips to the doctors every week definatly.

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Responses

Response from Leeds Teaching Hospitals NHS Trust 5 years ago
Submitted on 28/06/2018 at 13:53
Published on Care Opinion at 16:26


Thank you for taking the time to write to us.

I am very sorry to hear about the delays your daughter has encountered waiting for an appointment.

Unfortunately there is not enough information included in your post to investigate further, and I would therefore ask that you contact our Trust’s Patient Advise and Liaison Service (PALS).

This would allow us look into the matters you have raised and contact the relevant management to see why there has been a delay. This would also allow us to see what lessons we could learn from your experience.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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