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My physiotherapy apppointment

Posted By daveyjay

"My physiotherapy apppointment"

About: Adult community health services / Musculoskeletal physiotherapy service

(as the patient),

Following an appointment with my GP regarding pain on the bottom of my feet I was referred to a physiotherapist at Bridgwater Hospital.   I was happy with how the physiotherapist treated and advised me with the next steps.   However, I felt that their manner was not as good as it could have been.   I felt that they were cold and not sympathetic to my case.  Their "bedside care" was sadly lacking.  

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Responses

Response from Lucy Nicholls, Inclusion Manager, Somerset Partnership NHS Foundation Trust 5 years ago
Lucy Nicholls
Inclusion Manager,
Somerset Partnership NHS Foundation Trust

All things around equality, inclusion, diversity and access for patients and staff.

Submitted on 18/06/2018 at 20:12
Published on Care Opinion on 19/06/2018 at 12:15

picture of Lucy Nicholls

Hello,

Thank you for taking the time to leave your feedback. I'm sorry that the physiotherapist that you saw was cold and unsympathetic. I have passed this feedback to the Physiotherapy Service Manager who will share it with the team. We do appreciate you leaving this feedback and it is a useful reminder for staff of the importance of care and communication.

Thank you again for your feedback and I hope you are soon on the mend.

Kind regards, LUCY

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