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"Great Consultants. Excellent Care"

About: Royal Bolton Hospital / Ophthalmology

I suffered a CVRO in November 2017.

The team under the consultant are excellent.

Initially I had an issue with a locum but that was resolved by a member of staff asap.

The nurses under the ward sister were and still are fantastic.

Always smiling, caring and will take time out to explain every procedure on the day. The nurses who put the eye drops in before the consultations and take tests are amazing on this department. Nothing is ever too much trouble for them, they will try and accommodate as best they can with any requests.

I met with the consultant on the 11/6/18 to explore the Laser option. Initially I was very sceptical over having this.

But all my concerns were swiftly allayed by him, he took the time to read all my notes in great detail, he explained all my past scans, results, and took time to help me understand the medical jargon in respect to my treatment.

He did further tests and decided that I could avoid the laser treatment at the present time and be observed for a period of time as I was making good progress. He did not rush me and answered all the questions I had. His lovely calm and professional mannerism put me at ease totally and I left the department on a high. He requested some repeat tests and the lovely receptionist always tries to accommodate you with times and dates to fit in around work.

My only criticism would be that If it were possible it would be nice to have some continuity when it came to further appointments as you may not see the same consultant again.

I personally have not had an Issue as I had the same consultant until he left and then I was seen by other lovely consultants.

Amazing team of people. Thank you.

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Responses

Response from Royal Bolton Hospital 5 years ago
Royal Bolton Hospital
Submitted on 12/06/2018 at 12:43
Published on nhs.uk on 13/06/2018 at 03:35


Dear Ms Ibraheem, thank you for letting us know about your experience. We have passed on your comments and suggestions to the staff.

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