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"I wanted to say how amazing they were"

About: South Western Ambulance Service NHS Foundation Trust The Great Western Hospital / Accident and emergency

(as a relative),

I had to call 111 because my husband was in pain. I have never called 111 before. They sent an ambulance out to us and it arrived within 15 mins. We were panicking and very worried, we had just had a family member passed away and had a lot going on, the ambulance staff were amazing. They were kind and calm and very professional. They were called Ian and Paul and were on vehicle 415.

They let me go in the ambulance with my husband and took us to Swinton hospital, were we were seen very quickly. Ian came to see us when he had brought another job to hospital.

They really went above what was required at a very difficult time for me and my husband and I wanted to say how amazing they were. I feel very privileged that they attended us on that day.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 11/06/2018 at 14:56
Published on Care Opinion on 12/06/2018 at 12:05


Dear Marchnw53,

Thank you for taking the time to share your story and I hope your husband is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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