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"An "aspiration""

About: Stoke Mandeville Hospital / Radiology (X-rays and Scans)

(as a service user),

I approached with both fear and trepidation, not knowing what to expect.  Reception was immediate and courteous.   My wife and I were guided to the waiting area.   We were in good time.   I hate to keep medics and their staff waiting (I have enjoyed a military career).   The team leader appeared and introduced herself.   I followed her to the "sharp end" where I met an assistant and a student in training.  All very friendly.

The doctor who would be operating the procedure appeared who gave the most comprehensive briefing followed by "Any Questions?".   Prior to this, I had a mental note of questions - quite un-necessary as the briefing covered all aspects.  The doctor was Nigerian which was interesting as I had visited Nigeria previously on a number of occasions.   We had an interesting chat about the old days.   Procedure concluded and I was taken to a recovery room and spoiled with biscuits and coffee.   My wife in the waiting area was kept informed of progress and advised when I was ready for discharge,.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Submitted on 05/07/2018 at 12:56
Published on Care Opinion at 14:14


Dear patient

I am very pleased to learn that, from your first experience of our x ray department at Stoke Mandeville Hospital, you were delighted by the professionalism, organisation and friendliness of the staff.

It is further encouraging reading that the receptionist, the doctor and rest of the staff made the process more reassuring than what you expected. It is also rewarding to read that both you and your wife well informed and you were spoiled with tea and biscuits.

I will ensure your lovely words of praise are passed on to the team for their attention.

Kind regards

Patient Advice & Liaison Service (BHT)

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