"Communication and long Waiting Time"

We never had a need to be in hospital in our entire life but have found out recently, when my husband had to go through A&E to determine what was causing his headache/sickness/double vision, the lack of communication and how badly that was working when we attended.

We were told to come in in the early afternoon and have gone through various blood tests, etc and then waited to see the consultant who called us in three and a half hours after we arrived. The treatment we received was very good indeed but it didn't end there. Sometime after and more waiting we were walked by a nurse to the 3rd floor to see yet another consultant who eventually arrived nearly six hours after we arrived in hospital. This consultation was very good too and we were assured by this consultant, who was extremely interested in my husbands case, that he will fast track the MRI scan and Neurological treatment to see what caused his double vision/headaches asap. We agreed there was no need to stay in hospital as we didn't want to take up a bed unnecessarily and we were happy to come in for further test and then go home however many times that took.

All of the above, from the point of entry @ A&E and seeing the consultant took over 6 hours. I think that this was far too long to wait for for my husband and I think the time could be organised better. The admin staff/nurses were fine could not be more helpful and polite but I think the staff that organised our consultants' movements were not talking to the staff/nurses on the ground level because when we saw the consultant, he himself said to us: I didn't know you were waiting down here for me.