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poor cooeration

Story from nhs.uk

"poor cooeration"

About: The Royal Victoria Infirmary / Cardiology

had a 24 hour blood pressure monitor test conducted in November 2017. six months later and I still don't have the results. Only getting them now due to two reminders from me.

if diagnosed with anything and needing medication it will be six months to late.

RVI arrhythmia clinic wake up.

you conduct a test then tell me and my GP.

results from a six month old test I had to remind you about don't mean anything now.

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Responses

Response from The Royal Victoria Infirmary 5 years ago
The Royal Victoria Infirmary

Submitted on 07/06/2018 at 08:58
Published on nhs.uk at 10:05

Thank you for taking the time to leave your feedback regarding your care at Newcastle Hospitals. We have forwarded to the directorate concerned, who will share with the staff involved.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or patient.relations@nuth.co.uk with your contact details and they will be able to coordinate with the Directorate to review your experience.

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