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Consultation

Story from nhs.uk

"Consultation"

About: Royal Derby Hospital

Consultant was quite rude angry and abrupt and told me I shouldn't have been invited for an appointment.

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Responses

Response from Royal Derby Hospital 5 years ago
Royal Derby Hospital

Submitted on 17/05/2018 at 09:37
Published on nhs.uk at 10:06

Good morning

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you contact the PALS office to discuss the matter further on 01332 785156/Freephone 0800 783 7691. The PALS office is open Monday to Friday from 9:00 to 5:00, you can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; dhft.contactpals@nhs.net.

Patient Advice and Liaison Service (PALS).

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