"Results??"

We are sorry to receive your comments and concerns via the NHS choices website about your experiences of the ENT clinic on the 25th April 2018, and to learn that your experience was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comments, your blood results should normally be available after 10 working days. After the blood samples have been taken in Phlebotomy, and if you live within the Trafford area when the results become available it should be possible for your G.P to view them. You should have received an appointment to return to the ENT Outpatient Department in 2 weeks after your original appointment, to discuss the results of your blood tests with a member of the medical staff. We are sorry that this has not been possible on this occasion. If you still have not received your appointment, then we would suggest that you contact your ENT Consultant's secretary.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number: PO18/0055, they will be happy to discuss this with you.

The Patient Experience Team.

We are sorry to receive your comments and concerns via the NHS choices website about your experiences of the ENT clinic and to learn that your experience was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comments, your blood results should normally be available after 10 working days. After the blood samples have been taken in Phlebotomy, and if you live within the Trafford area when the results become available it should be possible for your G.P to view them. You should have received an appointment to return to the ENT Outpatient Department in 2 weeks after your original appointment, to discuss the results of your blood tests with a member of the medical staff. We are sorry that this has not been possible on this occasion. If you still have not received your appointment, then we would suggest that you contact your ENT Consultant's secretary.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number: PO18/0055, they will be happy to discuss this with you.