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Care Opinion

Very positive experience

Posted By atlasdw44

"Very positive experience"

About: Crosshouse Hospital / Stroke Care

(as a service user),

Nursing team excellent, very attentive, good bedside manner.

Waiting time for MRI scan was uncomfortable, food was very good and good choice.

Very positive experience. 

Thank you.

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Responses

Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 5 years ago
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 16/05/2018 at 22:15
Published on Care Opinion on 17/05/2018 at 15:49

Dear atlasdw44,

Thanks very much for posting your feedback on care opinion. I am delighted you had a good experience and found the team to be attentive with a good bedside manner. Communication is so important at such a difficult time for you.

Coming in to hospital with a stroke requires rapid brain imaging to allow appropriate treatment. We are fortunate to have an excellent radiology department who carry out a CT scan within 24 hours to allow treatment to commence. For some patients we require a MRI scan to give more information. Although this usually doesn't delay acute stroke treatment I can fully understand how difficult it must be for you as the patient waiting for this to be completed. I am sorry for the added stress this caused you.

The staff will be delighted to read your feedback and to hear your positive experience. I hope you are now on the road to recovery.

Best wishes,

Christine

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