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Fixing the control on my wheelchair

Posted By henne

"Fixing the control on my wheelchair"

About: WestMARC (West of Scotland Mobility and Rehabilitation Centre)

(as a service user),

The control on my electric wheelchair was broken so I called up and Alan came out to fix it, so that's me up and running again. He is always really helpful and lovely.

Around six weeks ago I needed to call the West Marc team but it was really difficult to get through, every time I rang there was a recorded message saying that the phones were busy and to try again later. It ended up taking me three days to get through. Luckily that didn't happen this time.

I just wanted say how helpful and nice Alan is, he always goes over and above to try and help you, it's great. 

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 6 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 16/05/2018 at 17:42
Published on Care Opinion on 17/05/2018 at 11:57

Dear henne,

Thank you very much for posting your story on Care Opinion.

I would like to apologise for the challenge you found getting through to the administration team and to explain that we have been experiencing high call volumes particularly around the bank/ public holidays. This has meant that all our team members have been working very hard to try and make sure that all calls coming in are being answered. Please accept my apologies for any delay in getting your query answered.

I would also like to say a huge thank you for submitting your feedback about Alan who will be delighted to get your feedback.

Kind Regards

Heather McIntosh

Operational Services Manager

WestMARC | West of Scotland Mobility and Rehabilitation Service

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