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"Receptionist attitude and pass the blame to..."

About: Oaklands Health Centre

A number of times I myself have had to wait for a script to be reprinted. The last time an older gentleman ( in front of me )was told his prescription had been done but it could not be found, the receptionist said he should check at the other Chemists. He asked where Folkestone Ashford, The receptionist took the hint and phoned round the chemists in Hythe for him and found it at boots. He was then told when asked why it was there that one of the doctors must have sent it there. Notice not a small clerical error but a doctors error and they could not tell the doctors not to do it!!!. The older gentleman was on the brink of politely exploding when another member came down from upstairs and told him " anyway its all sorted no dramas." We were all shocked but not surprised.

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Responses

Response from Oaklands Health Centre 8 years ago
Oaklands Health Centre
Submitted on 20/12/2016 at 12:03
Published on nhs.uk on 11/05/2018 at 18:06


I am saddened by your post on this site.

This episode is not acceptable and I would urge you to contact the surgery directly so that I can investigate the issues thoroughly.

We have electronic prescribing so there may be changes made to nominated chemists.

This is normally at the request of a patient (some of our patients use different pharmacies for different items).

However, I am upset with the response you received and I would like to look into this further.

It is better for all concerned if a patient has a problem that they get in touch with the surgery directly so that the particular instance and the situation surrounding it can be examined – this outcome would be more satisfactory for both sides.

Unfortunately anonymous comments do not allow either party any resolution.

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