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"Just excellent."

About: Southmead Hospital / Urology

The whole experience as in inpatient was above any expectation. From admission, which was efficient and speedy to the initial diagnosis, treatment followed by decision of next step. I was moved to the ward and attended to without delay. All staff, except one agency nurse, were not only effective, understanding and caring, there attitude gave me feeling of security and confidence in all procedures. Also the treatment of my family was courteous and sympathetic. Thank you..

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Responses

Response from Southmead Hospital 5 years ago
Southmead Hospital
Submitted on 14/05/2018 at 06:46
Published on nhs.uk at 09:05


Dear Mr Fruhling,

Thank you for your very kind comments regarding the care and treatment that you have received from the BUI, which I can assure you I have shared with them.

I hope that you are soon feeling much better.

Once again, thank you for your very kind words, and thank you again for taking the time and trouble to share your experience with us.

Yours sincerely, Sue Needs, Deputy Advice & Complaints Team Manager.

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