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"Felt like they couldn't wait to get rid of me"

About: Livewell South West

After an extremely lengthy journey around plymouth's mental health services, was redirected to options (again).

Have just had an 'assessment' that felt like a box ticking exercise with the assessor just wanting to pass me on to a different service despite my circumstances remaining unchanged from the last time I attended when help was offered. Ignored everything I said to the contrary. No effort made to liase with other services who have info on me beforehand to build any kind of picture of who I am as a person or how I came to them, just rattle through the standard questions and find a reason to say no.

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Responses

Response from Claire Gatehouse, Patient Experience Manager, Livewell South West 5 years ago
Claire Gatehouse
Patient Experience Manager,
Livewell South West
Submitted on 27/06/2018 at 13:18
Published on Care Opinion at 14:50


I apologise for the delay in responding to your posting and I apologise that you have not felt satisfied with the service you have received.


If you would like to discuss your experience with the Options Service Manager please e-mail me you contact details and I can arrange for her to call you.

Claire.gatehouse@nhs.net

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