"Excellent level of care"

Our daughter had an accident at the weekend.  Her arm was swollen around the elbow so we took her to A and E at Hairmyres hospital.  After a bit of a wait, we were seen by a triage nurse who showed us straight through to minor injuries.  Here, our daughter was assessed, had x-rays which showed that her elbow was broken, had a cast put on and then had more x-rays to check the position for healing.  All of this was done extremely efficiently and every member of staff who we saw was friendly and professional and the communication of what was to happen next was excellent. 

We were told that we would receive a call from Wishaw hospital the next morning once the x-rays had been reviewed.  However, we actually received a call that evening at around 11pm from the Royal Hospital for Children.  They enquired as to how she was doing and told us that they had already reviewed our daughter's x-rays and felt she was borderline for needing further treatment.  The following morning we got a further call from the RHC to ask us to bring our daughter in the next day at 7.30am to Ward 1A.  Within 10 minutes of getting off the phone to them, Hairmyres called to check we had received the call and asked how our daughter was doing.  

When we arrived at Ward 1A, it was explained to us what would happen.  Our daughter would need a general anaesthetic so that her elbow could be further assessed by arthrogram, the fracture reduced and pins put in to keep it in the best position to heal.  This was a really worrying time for us but the staff who dealt with us helped make the whole experience that bit better.  Again, everyone was friendly, professional and made sure that we were well informed and reassured at every step. 

We have been thoroughly impressed by the excellent level of care that we have received from all concerned in helping our daughter.  The communication between the hospitals and with ourselves has been excellent.