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One particular member of staff needs customer...

Story from nhs.uk

"One particular member of staff needs customer..."

About: St Andrews Medical Practice.

One particular member of staff is rude abrupt and clearly was off on the day they did

the dignity and respect training. She has slammed the phone down before when Ive tried to make an appointment. How is she allowed to deal with the public with an awful attitude like that? She lets down an otherwise good practice.

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Responses

Response from St Andrews Medical Practice. 5 years ago
St Andrews Medical Practice.

Submitted on 19/03/2019 at 16:14
Published on nhs.uk at 17:05

We are very sorry to read your review based on your experience at our practice. We are always trying to improve our services to ensure that we deliver the best possible healthcare to all our patients so we rely on patient feedback in order to do this. Unfortunately we do not have your personal details via this review to identify you so if you would like your concerns investigated further then please contact the practice at the above address and the management team would be happy to fully investigate your concerns.

Thank you

St Andrews Medical Practice

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