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Care Opinion

My stay in the hospital

Posted By Extremely nervous patient

"My stay in the hospital"

About: Glasgow Royal Infirmary / Cardiology (Wards 19, 24, 43a, 43b & 44a) Golden Jubilee National Hospital / Cardiac Surgery Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I had a heart attack and from the minute the ambulance arrived at the hospital the staff were amazing.   I am an extremely nervous patient and everyone of the staff went out there way to help me 

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 6 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 27/04/2018 at 18:44
Published on Care Opinion on 30/04/2018 at 13:07

picture of Alan Martin

Dear Extremely Nervous Patient,

I am sorry to hear about you heart attack. I hope that you are revering well. It was very nice of you to take the time to write such nice things about our crew and the staff at the hospital.

I would be happy, if you would like, to pass these comments onto the crew that attended you. If you would like this to happen you can contact me at scotamb.feedback@nhs.net. I would require the time and date we attended you and I can trace the crew.

I would like to wish you all the best and thanks again.

Kind Regards

Alan

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Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC

Submitted on 30/04/2018 at 12:26
Published on Care Opinion at 13:07

Dear Extremely nervous patient,

Thank you for taking the time to post your feedback about your recent experience, which must have been rather frightening.

I will ensure that your comments are shared with everyone who was involved in your care and treatment; the staff will be delighted with your kind words.

I hope that you continue to recover well.

Best wishes,

Antje

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Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 5 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 03/05/2018 at 08:57
Published on Care Opinion at 11:13

Dear Extremely Nervous Patient,

Thank you for posting your lovely compliments on Care Opinion, following what must have been a very frightening experience for you. I was delighted to read from the start of your patient journey all the teams that looked after you went out of their way to help you. I will pass this onto the Cardiology Services, however should you wish this passed onto the individuals involved in your care, please do not hesitate to contact me on 0141 951 5951 or feedback@gjnh.scot.nhs.uk

I do hope you continue to recover well.

Regards

Paula

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