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Care Opinion

Waiting on a trolley.

Posted By XpatientX

"Waiting on a trolley."

About: University Hospital (Coventry) / Accident and emergency

(as the patient),

I attended my local Emergency Department after experiencing FAST symptoms. I waited many hours to be triaged. I was then assessed by an excellent junior doctor who confirmed I’d probably experienced a stroke.

There was no Stroke specialist on duty 'til morning, so I was moved to a corridor near automatic doors to wait. I was able to move and walk but still had to wait on the trolley in the corridor. It was cold, draughty and noisy. I was able to go to the toilet independently and verbalise my needs but most of the patients near me couldn’t. Nobody was offered a drink until early morning.

Nobody was assisted to reposition or offered pressure relieving equipment. My back was painful for weeks afterwards. Agency staff were on hand but were only interested in checking people’s observations, not in their general well-being. On the positive side, all the nurses and healthcare assistants were pleasant and polite and smiled even though they were so busy.  

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Responses

Response from Sarah Dakin, Communications Manager, University Hospitals Coventry and Warwickshire NHS Trust 6 years ago
Sarah Dakin
Communications Manager,
University Hospitals Coventry and Warwickshire NHS Trust

Submitted on 25/04/2018 at 17:24
Published on Care Opinion at 19:54

Thank you for sharing your feedback on Care Opinion. I was very disappointed to hear about your experience in our Emergency Department, and would like to apologise, as this is not the standard of care that we aim to provide.

I have passed on your comments to the Emergency Department. However, due to the seriousness of the issues you have raised, I would urge you to contact our Patient Advice and Liaison Service (PALS) team on feedback@uhcw.nhs.uk or on 0800 028 4203. They can then look into your concerns in more detail.

Thank you for taking the time to share your feedback, we appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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Response from Stroke Association, Stroke Helpline, Stroke Association 6 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 26/04/2018 at 11:42
Published on Care Opinion at 13:22

26 April 2018

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. We are the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke. You may want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. The Stroke Helpline is open Monday, Thursday and Friday 9:00am to 5:00pm and Tuesday and Wednesday 8:00am to 6:00pm. The helpline number is 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join My Stroke Guide, our online forum where you can meet other people affected by stroke and share your experiences.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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