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"Inconsistent and poor treatment"

About: Russells Hall Hospital / Accident and emergency

(as the patient),

After calling 111 for an abdominal issue that was showing unexplained bruising, I was referred to Russell's Hall A&E.

I saw several staff on my passage through, each of which condradicted the previous member of staff, and were keen to let me know. By the time I was admitted I was lacking in any confidence. 

I was advised a surgeon would see me following and x ray, to asses how serious my condition was, but the x ray results were lost, and as yet I am still unaware of it's findings.

I was admitted and put on IV antibiotics but the following day yet another different doctor gave me an ultimatum to either accept his changed plan which involved me staying in for a week, or discharging myself. I was talked over, not listened to and basically pressured into discharging myself, and told there was to be no oral antibiotics given to contine my recovery at home as i had made the choice.

I was left to leave the hospital not knowing what was wrong with me, with no medication, and still feeling the effects of painkillers. This caused huge worry and anxiety.

I have since visited my GP and received a proper diagnosis and antibiotics to resolve the issue. 

My confidence in using the hospital services should I need them in emergency is rock bottom and I would consider any option before returning if needed.

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Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital
Submitted on 30/04/2018 at 15:41
Published on nhs.uk at 16:06


Thank you, Mike, for taking the time to give your feedback about your recent visit to Russells Hall Hospital. We would like to assure you that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient care.

We would like to apologise for your poor experience, and that you felt so dissatisfied with the investigations and care you received. We always aim to offer the highest standards of care to all our patients and apologise that our staff did not demonstrate the level of care we expect.

It is difficult to comment further on your specific case without reviewing your case notes. Our Patient Advice and Liaison Service (PALS) would welcome the opportunity to look into the issues you have raised in more detail. If you have not done so already, please contact the team freephone 0800 073 051 or email dgft.pals@nhs.net

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