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Care Opinion

Nursing care

Posted By locallad

"Nursing care"

About: University Hospital Wishaw / General Medicine (Wards 5 & 8)

(as a carer),

My mother was an inpatient in ward 9 in the UHW. She is rehabilitating well although a little confused. The nursing staff are always pleasant and answer the buzzer quickly which is important to my mother. The food is good and the ward environment is pleasant. I am allowed to visit any time.

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Responses

Response from Rhona Dunsmore, General Manager, Serco 5 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 31/05/2018 at 14:21
Published on Care Opinion at 14:29

picture of Rhona Dunsmore

HI locallad

Many thanks for your kind comments. I oversee the catering in the hospital for Serco and the staff who prepare the food will be delighted to hear that their efforts are appreciated. I hope your mother's health is improving. thanks again for taking the time to let us know about your experience.

Rhona Dunsmore

Serco General Manager Soft Services

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Response from Gillian McAuley, Chief of Nursing Services, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Gillian McAuley
Chief of Nursing Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 01/06/2018 at 08:46
Published on Care Opinion at 15:57

picture of Gillian McAuley

Dear locallad,

Thank you for taking the time to feedback on your mum's experience. The team are delighted that you found them attentive and that the ward environment was pleasant. I am grateful for your feedback on our open access approach to visiting. We value relatives and carers as part of our team and have been working hard to improve the visiting experience.

I hope your mum is recovering and we send her our good wishes

Kind Regards

Gillian

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